Registration & Warranty
01 | Registration
Riding a defective balance bike is like sledding in the summer: it doesn’t work. That’s why we highly encourage you to register your VéloCliqué Glider Pro below.
We mean it when we say that we’re committed to quality. It’s a pinky promise where crosses don’t count. At the same time, manufacturing issues can happen (it’s as likely as pigs flying, but still).
We’ll cover imperfections from the factory (if you leave it outside during a storm and it gets struck by lightning, however, you’re out of luck). Contact us for questions and complete the registration below using your VéloCliqué Glider Pro’s serial number.
- Manage all registration, warranty, RMA, and return requests by Contacting Us
- Define warranty terms for products set
- Manage email communications during return status
02 | ONE-YEAR WARRANTY
We offer a one-year warranty period for frames, forks, and all components. We cover any obvious defects – not covered are damages caused by normal wear and tear, crashes, or misuse of the products. All you need to do is send us a picture of the damage, and we will happily help you promptly. In case if something breaks or a part gets stolen from your bike, you can buy all components from us at cost on a case-by-case basis.
03 | Easily set up warranty
Register your Glider Pro to activate the warranty.
Locate the S/N: (Serial Number) label on the bottom of the Glider Pro and enter the required information in the Registration box below.
A very intuitive system lets you process requests in easy steps, with all options easily accessible. Manually select to mark the warranty or return request as Processing, Completed, or Rejected.
- Registration
- Warranty & RMA
Locate the S/N: (Serial Number) label on the bottom of the Glider Pro and enter the required information in the Registration box.
Your Glider Pro is eligible for support when warranty registration is submitted.
Locate the S/N: (Serial Number) label on the bottom of the Glider Pro and enter the required information in the Registration box.
The Return Merchandise Authorization (RMA) or order number is the reference number for your return. We include the RMA order number in the email confirmation sent to you. You must clearly label all returns with the RMA number so they are identifiable.
