Return Policy
01 | RETURN POLICY
Not happy with your purchase? We are more than happy to sort out any issues you may have.
Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to goride@veloclique.com with your full name, order number, item description, and the reason for your return.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
02 | OUR RESPONSIBILITY
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product or color.
03 | YOUR RESPONSIBILITY
Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
04 | RETURN / EXCHANGE PROCESS
05 | RETURN REQUEST INSTRUCTIONS
Please follow these instructions for Return Merchandise Authorization:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Return Merchandise Authorization Request” to goride@veloclique.com
3. Please include the following:
• The photo(s)
• A specific description of the issue
• The Order Number – If there are multiple products in an order, identifying the product with the issue
Our support team will respond within one business day, and return instructions will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a trace must be initiated with the service carrier. The replacement item will be shipped to the original shipping address listed when the original order was placed.
Refunds will not be granted if the customer ordered the wrong color, quantity, etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP, and we will try our best to accommodate your request.
If your order has already been processed or shipped, we cannot change your order, and a refund will not be granted. Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of faulty or damaged goods.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at goride@veloclique.com
